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🛠️ Reporting a bug

Updated

Short version: Report the bug either by submitting a ticket to the Support Team or in the forum under SOS Technical Stuff. The more precise your details, the faster the fix. One problem = one report.

1. Where should your report go?

Your issueThe right placeIt involves your account, payment, personal data or anything private➡️ Ticket to the Support Team (confidential, 1:1)A general technical bug that others may be hitting too➡️ Forum “SOS Technical Stuff” (public, others can confirm)Not sure?➡️ Send a ticket – we’ll route it internally

💡 Please don’t report twice. A ticket and a forum post about the same bug costs us time we’d rather spend fixing it.

2. First: 4 quick checks (2 minutes)

A lot of reports resolve themselves right here:

  1. Hard-reload the page with Ctrl + F5 (Mac: Cmd + Shift + R)

  2. Clear cache & cookies, then log in again

  3. Try another browser or device – does the bug happen there too?

  4. Update the app or your browser; temporarily disable ad blockers / VPN

Still broken? Please report it – and tell us what you already tried.

3. What we need from you

About you and your device

  • 👤 Nickname and membership type

  • 📱 Device & model (e.g. iPhone 14, Samsung Galaxy S23, Windows PC, MacBook)

  • 💻 Operating system & version (e.g. iOS 18.2, Android 15, Windows 11, macOS 15)

  • 🌐 App or browser?

    • App: app version (in the app settings under “About” / “Info”)

    • Browser: name and version (e.g. Firefox 131, Chrome 130) – and whether it’s up to date

  • 🧰 Firewall / antivirus / VPN / ad blocker in use? If yes, which one?

  • 🧹 When did you last clear cache and cookies?

About the bug itself

  • 🕒 Date & time it last happened

  • 📍 Page / URL or area where it happened

  • 🔁 Steps to reproduce (1 – 2 – 3, so we can recreate it)

  • 🎯 Expected vs. actual: what should happen, what happens instead?

  • ⚠️ Exact error message – copy & paste it, don’t paraphrase

  • 📊 Frequency: always, sometimes, or just once?

  • 📎 Screenshot or a short screen recording

🔒 Important: Blur other members’ personal details in screenshots, and never post your password, payment details or other people’s private messages in the forum.

4. Copy template – just fill it in

Paste this into your ticket or forum post:

Nickname:
Membership type:

Device & model:
Operating system & version:
App or browser (incl. version):
Firewall / antivirus / VPN / ad blocker:

When it happened (date + time):
Where it happened (page / URL / area):

What I did:
1.
2.
3.

Expected:
What actually happened:
Error message (copy & paste):

Happens: always / sometimes / once
What I already tried:
Screenshot attached: yes / no

✅ Good title: “Photo upload fails at step 2 with error 500 (Android app 5.4)”
❌ Bad title: “Doesn’t work!!!”

5. What does not belong in “SOS Technical Stuff”

SOS Technical Stuff is for technical problems only. Please avoid posting there:

  • Opinions and personal criticism

  • Venting and frustration

  • Debates about decisions or processes

  • Reports about other members (please use the report function on their profile)

Those posts don’t help us find bugs, and they bury the information that does.

For criticism, frustration or anything personal, a ticket to the Support Team is the right way – a real person reads it and answers you directly.

6. What happens after you report

  1. We review your details and try to reproduce the bug.

  2. If we can reproduce it, it goes to the tech team as a ticket.

  3. We get back to you if we have questions or once it’s fixed.

Some bugs are fixed within hours, others need a release. Missing details slow everything down – which is exactly why the checklist above exists. 🙏

⚖️ A note on moderation

Posts that don’t belong in “SOS Technical Stuff” will be removed, and repeated cases may result in a warning. Thanks for helping us keep the area clear and useful.

Thanks for helping make http://Fetish.com better! 🖤

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