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🧹 Clearing Cookies and Cache – Step-by-Step Guide

Updated

Why should I clear my cookies and cache?

Many display errors, login problems, and pages that appear to be “stuck” can be resolved by clearing your browser’s cookies and cache.

Below you’ll find step-by-step instructions for the most common browsers – both on desktop computers and on smartphones and tablets.

⚠️ Important before you start: Clearing cookies will log you out of many or all websites – including Fetish.com*. Please make sure you know your password before proceeding.*

Your messages, photos, settings, and other data on Fetish.com will of course remain safe. Only data stored locally by your browser will be removed.

 

⚡ Two quick options

Keyboard shortcut

In Chrome, Firefox, and Edge, you can open the browser data deletion window directly:

  • Windows: Ctrl + Shift + Delete
  • Mac: Cmd + Shift + Delete

Test first, then clear

You can first check whether the problem is actually related to your browser:

Open Fetish.com in a private/incognito window.

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Private Window

If the problem does not occur in the private window, clearing your cookies and cache may help.

Only reload the page

If you do not want to delete anything yet, you can first perform a full page reload:

  • Windows: Ctrl + F5
  • Mac: Cmd + Shift + R

đź’» Clearing Cookies and Cache on Desktop

 

Google Chrome

  1. Click the three dots in the top-right corner.
  2. Select Delete browsing data or More tools → Clear browsing data.
  3. Select the time range. For a thorough cleanup, choose “All time”.
  4. Select:
    • Cookies and other site data
    • Cached images and files
  5. Click Delete data.

Mozilla Firefox

  1. Click the three lines in the top-right corner and open Settings.
  2. Select Privacy & Security on the left.
  3. Scroll down to Cookies and Site Data.
  4. Click Clear Data…
  5. Select both options.
  6. Confirm with Clear.

Microsoft Edge

  1. Click the three dots in the top-right corner and open Settings.
  2. Select Privacy, search, and services on the left.
  3. Scroll down to Clear browsing data.
  4. Click Choose what to clear.
  5. Select the desired time range.
  6. Check Cookies and Cache.
  7. Click Clear now.

Apple Safari on Mac

  1. Click Safari in the menu bar at the top.
  2. Open Settings.
  3. Go to Privacy.
  4. Click Manage Website Data…
  5. Click Remove All.

đź’ˇ Clear only the cache

If you only want to clear Safari’s cache without removing cookies:

  1. Open Safari → Settings → Advanced.
  2. Enable “Show features for web developers” / the Developer menu in the menu bar.
  3. Open the Developer menu.
  4. Select Empty Caches or press Cmd + Option + E.

📱 Clearing Cookies and Cache on Smartphones & Tablets

🍏 Safari on iPhone & iPad

  1. Open your iPhone or iPad Settings.
  2. Scroll down and tap Safari.
  3. Scroll down again.
  4. Tap Clear History and Website Data.
  5. Confirm the action.

🍏 Chrome on iPhone & iPad

  1. Open Chrome.
  2. Tap the three dots at the bottom right.
  3. Select Delete Browsing Data.
  4. Select Cookies and Cached Images and Files.
  5. Choose the desired time range.
  6. Tap Delete Browsing Data.

🤖 Chrome on Android

  1. Open Chrome.
  2. Tap the three dots in the top-right corner.
  3. Tap History.
  4. Select Clear browsing data… at the top.
  5. Choose the desired time range.
  6. Select Cookies and Cached images and files.
  7. Tap Clear data.

🤖 Samsung Internet

  1. Open Samsung Internet.
  2. Tap the three lines at the bottom right.
  3. Open Settings.
  4. Select Personal browsing data.
  5. Tap Delete browsing data.
  6. Select:
    • Cookies
    • Cached images and files
  7. Tap Delete data.

📲 What if I use the FET app?

The app has its own cache. Clearing cookies and cache in your browser therefore does not affect the app.

🤖 Android

  1. Open your smartphone’s Settings.
  2. Go to Apps.
  3. Select FET-App.
  4. Open Storage.
  5. Tap Clear cache.

⚠️ Please note:
“Clear storage” or “Clear data” resets the app completely and logs you out. Only use this option if “Clear cache” did not solve the problem.

 

🍏 iPhone & iPad

iOS does not provide a separate option for clearing an individual app’s cache.

Instead, try the following:

  1. Fully close the FET app.
  2. Open it again.
  3. Check the App Store for an available update.

If the problem persists, you can uninstall and reinstall the app.

⚠️ Important: Make sure you know your password before doing this.

 

âś… What should I do afterwards?

After clearing your cookies and cache:

  1. Fully close your browser or app.
  2. Open the browser or app again.
  3. Open Fetish.com.
  4. Log in again.
  5. Check whether the original problem has been resolved.

 

❓ The problem is still there – what now?

If the problem continues even after clearing your cookies and cache, please report it to our Support Team.

In your report, please mention that you have already cleared your cookies and cache.

đź“© Ticket to the Support Team

The more precisely you describe the problem, the easier it is for us to understand what is happening and forward the issue to our technical team if necessary.

Thank you very much for your help! đź’ś